Track all customer activity in one place. Automation keeps customers happy by helping you stay in contact at just the right time. Built-in reporting gives you insight into your sales funnel with breakdown by leads, opportunities and more.
A responsive support system is key to keeping customers happy. Help Desk lets you triage inbound requests and track all customer correspondence before responding. Integration with the PBX means you are automatically shown customer details when they call.
Quickly design a call tree and assign a pool of agents to receive calls. When customers call agents are pushed to the CRM where they can see a full history.
Enterprise Resource Planning (ERP)
The ERP has three functional uses: (1) Manage your process for order fulfillment. (2) Collect data for robust accounting, costing and billing for an accurate currant financial snapshot. (3) Generate forecasting to provide a realistic future financial plan.
Collaborate with staff and customers based on pre-set customizable permission levels. Categorize files with customer names for easy access. Version errors will be a thing of the past. Files sync automatically to your mobile phone and laptop.
A simple way to disseminate documents (i.e. industry and internal guides, process documentation for annual reviews, job descriptions, technical manuals, sales guides, etc.) Documents can be locked or editable with customizable permission levels by position.
Sales and Marketing projects require careful coordination. Track key dates and deliverables and get project status updates. Keep tabs on all company initiatives in your organization.
Human Resources Management (HRM)
A wealth of tools for the employee life cycle, from recruiting and on-boarding to a 360 degree performance appraisal and exit process. Keep track of employee background checks and history including internal movement and promotions.
Want to read the pulse of the company? Establish key questions and metrics then conduct a Survey. Accumulate feedback and track changes over time. Create segmented reports by team or geographies and meet goals and improve future employee satisfaction.
Learning Management System (LMS)
A repository of training for compliance modules with easy tracking for audit purposes.
Still using email to communicate with your team? Try real-time group chat with the Team Chat app. Create different channels by person or job function to transfer information efficiently.
Dashboards and Data Management
FastApps increases business agility and reduces investment risk by giving companies, accelerators and investors an automated single source of data. Data is accumulated from across your business to provide holistic analytics and insights including financial metrics, management team, market size and investment tracking.
Portfolio Management Tool
Aggregating a list of companies in VC funds and Accelerator cohorts. The portfolio management tool can rank companies by customized key performance indicators. Users can track companies, add internal commentary and assign tasks to both companies and internal team members.
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